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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 2
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 3
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q108-Q113):

NEW QUESTION # 108
When a user complains about flickering issues while using a DisplayPort connection at a high resolution, what could be a potential cause that the IT support technician should consider first?

Answer: C

Explanation:
Correct Answer. A. The DisplayPort cable is not certified for the required bandwidth DisplayPort cables that are not certified for the required bandwidth may cause flickering issues, especially at higher resolutions. Ensuring that the cable is DisplayPort certified to handle the specific resolution and refresh rate is crucial for maintaining image stability and quality.
Option B is incorrect because while cable length can impact signal quality, certification for bandwidth is more critical for resolving flickering related to high data transfer rates.
Option C is incorrect because the scenario implies the monitor supports the resolution since the issue is flickering, not an inability to display the resolution.
Option D is incorrect because it's assumed that the graphics card supports DisplayPort as the connection is already in use.


NEW QUESTION # 109
During a conference, a presenter wishes to connect their MacBook, which only has Thunderbolt 3 (USB-C) ports, to a projector that has an HDMI input.
What type of converter should the technician recommend to facilitate this connection?

Answer: D

Explanation:
Correct Answer. C. Thunderbolt 3 to HDMI converter A Thunderbolt 3 to HDMI converter is the best solution for connecting a MacBook with Thunderbolt 3 ports to a projector with an HDMI input. This converter will enable the digital signal from the MacBook to be properly transmitted and displayed through the HDMI-compatible projector.
Option A is incorrect because a USB-A converter would not support video output required for projection.
Option B is incorrect because an Ethernet converter is used for network connections and does not support video signals.
Option D is incorrect because while it could technically work, HDMI is a better choice for quality and simplicity if the projector supports it.


NEW QUESTION # 110
An IT administrator is setting up multiple conference rooms with older monitors that have DVI ports. They need to connect these monitors to modern computers that only have HDMI outputs.
Which adapter should the IT support technician recommend to facilitate this connection?

Answer: C

Explanation:
Correct Answer. A. HDMI to DVI-D An HDMI to DVI-D adapter is the most suitable choice for connecting modern computers with HDMI outputs to older monitors with DVI inputs, as DVI-D supports digital signals, which are compatible with the digital signals from HDMI.
Option B is incorrect because while HDMI to DVI-I would technically work (since DVI-I supports digital signals), it is less common and potentially more expensive due to its dual compatibility with analog signals, which is unnecessary in this case.
Option C is incorrect because HDMI to DVI-A involves converting a digital signal to an analog format, which could result in loss of signal quality and is generally not recommended.
Option D is incorrect because DVI-X does not exist as a recognized standard.


NEW QUESTION # 111
A user reports that their Webex Desk Pro screen intermittently freezes during use. What is the most appropriate first action to troubleshoot this problem?

Answer: A

Explanation:
Correct Answer. B. Monitor the device's CPU and memory usage during calls Intermittent freezing can be caused by system resource limitations. Monitoring CPU and memory usage can help determine if the device is being overloaded, which is a common cause of performance issues.
Option A is incorrect. Increasing resolution and refresh rate could potentially worsen performance issues if the device is already under strain.
Option C is incorrect. Replacing the unit is premature without first diagnosing the cause of the freezing.
Option D is incorrect. Room lighting affects visibility but not the performance of teleconferencing hardware.


NEW QUESTION # 112
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

Answer: C

Explanation:
Mapping Dropbox as a network drive means that users will depend on an active internet connection to access their files. This could be problematic in areas with unstable internet connectivity or during network outages.
Option A is incorrect because mapping as a network drive does not necessarily use more local storage unless files are set to be available offline.
Option B is incorrect because Dropbox provides strong security measures, and using it as a network drive does not inherently reduce security.
Option D is incorrect because while Dropbox does offer encryption, it's not an automatic consequence of mapping it as a network drive.


NEW QUESTION # 113
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